TERMS OF USE

Last updated May 6, 2026

We are TrimHQ ("Company," "we," "us," "our").

We operate the website www.trim-hq.com, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us about these Legal Terms or privacy-related matters by email at support@trim-hq.com (see our Privacy Policy for how we handle personal data). You may also reach us by mail at Lagos, Lagos State, Nigeria.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and TrimHQ, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

We recommend that you print a copy of these Legal Terms for your records.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are an online platform through which brands and creators may discover one another, negotiate and manage campaigns, exchange messages and materials, and (where available) move funds in connection with those relationships. We are not a bank, money transmitter, or payment institution; payment processing is provided by third parties as described in Section 3.

The Services support distinct account types, primarily Brand accounts and Creator accounts. Your account type determines available features (for example campaign creation and funding tools for Brands; deliverable submission and payout tools for Creators), dashboards, permissions, and certain obligations under these Legal Terms. You must register under the account type that accurately reflects how you use the Services. You may not misrepresent your role or obtain access to features not intended for your account type without our written consent.

Brands are responsible for accurate briefs, lawful campaign requirements, timely payment in accordance with the Services and any in-product campaign terms, and compliance with advertising and consumer laws. Creators are responsible for delivering agreed work in good faith, meeting stated deadlines where applicable, honoring brand guidelines communicated in the campaign, and maintaining rights and clearances needed to grant the licenses described in these Legal Terms and in each campaign.

Where the Services support movement of money (including deposits, withdrawals, internal transfers, or payouts), those transactions are processed through our third-party payment partner, Paystack (or another processor we disclose in the product). Your use of payments is also subject to Paystack's terms, privacy policy, and applicable card network or bank rules. We do not store full card credentials on our servers; payment data is handled by Paystack.

Brands may be required to fund campaigns, escrow-like holds, or wallets before work begins or before payouts are released, as indicated in the Services. Payment timing, invoicing, and release conditions are controlled by the product flows, campaign settings, and these Legal Terms. You authorize us and Paystack to initiate charges, credits, and reconciliations in accordance with your instructions and the functionality of the Services.

Verification (KYC and KYB). We may require Know Your Customer (KYC) steps for Creators and others receiving payouts, and Know Your Business (KYB) steps for Brands that operate as registered businesses—including company registration (for example CAC) information, director or authorized-representative identity checks, and related documents processed through partners described in our Privacy Policy. You must provide accurate information and complete verification when the Services require it. Missing or failed verification may limit wallets, campaigns, deposits, or payouts until requirements are met.

Creator payouts are typically made after agreed milestones (for example delivery and/or approval of content) and verification steps such as identity or bank account checks. Payout timing is not guaranteed; transfers may take several business days depending on Paystack, your bank, holidays, fraud review, compliance holds, or incorrect account details you provided. You are responsible for keeping payout and tax information accurate. We may delay or withhold payouts where required by law, to investigate suspected fraud or abuse, or where a transaction is disputed.

Platform fees, service fees, or FX spreads may apply as shown at checkout, in your wallet, in campaign summaries, or in separate fee schedules we publish. Paystack may charge processing fees separately; those are determined by Paystack and your payment method. If fees change, we will use reasonable means to notify you consistent with Section 12.

Payments may fail due to insufficient funds, issuer decline, incorrect account information, or system outages. You are responsible for resolving issues with your bank or card issuer where applicable. If a payment is charged back, reversed, clawed back, or reported as unauthorized, we may suspend the related campaign or account, offset amounts against other balances, or seek recovery from you. We may cooperate with Paystack and law enforcement in investigating disputes. Decisions of payment networks or banks are outside our control.

Unless applicable law requires otherwise, or we explicitly state a different rule in a specific checkout or campaign flow, all payments made through the Services are final. We are not obligated to provide refunds for completed transfers or released payouts. Where a refund is issued (for example following a dispute resolution we approve, a duplicate charge we confirm, or a legal obligation), it may be credited to your wallet, returned via the original payment method, or handled another reasonable way, and may take time to process through Paystack and financial institutions. Chargebacks are not an acceptable substitute for contacting us first where support channels are available.

Campaigns connect Brands and Creators through briefs, deadlines, messages, and deliverables recorded on the Services. Specific commercial terms (scope, price, deadlines, revision rounds, usage rights, and payment milestones) should be confirmed within the campaign or related in-product records. In the event of a conflict between informal chat messages and an accepted campaign brief or order in the Services, we will generally give priority to what is clearly recorded in the campaign workflow, but you remain responsible for your own contracts and negotiations; we are not a party to your underlying agreement except as needed to operate the platform.

Unless the parties agree otherwise in writing in the campaign, Brands may request a reasonable number of revisions consistent with the brief. Creator(s) should submit deliverables through the Services where the feature exists so there is a record of submission time and version. A Brand's failure to respond within a reasonable time may be treated according to in-product rules or campaign defaults. We do not guarantee subjective satisfaction with creative work; disputes over quality should follow the dispute and payment rules in these Legal Terms.

If a Creator misses deadlines, abandons a campaign, or delivers work that clearly fails to meet objectively stated requirements without a lawful excuse, the Brand may have remedies described in the product (for example cancellation, reassignment, or release of held funds according to campaign rules). We may limit, suspend, or terminate Creator accounts for repeated non-performance or fraud, and we may withhold or redirect payouts where permitted by law and these Terms. We are not a guarantor that any Creator will complete work.

Brands must fund obligations as required by the Services before expecting performance. Where a Brand refuses to approve conforming deliverables without good cause, delays payment without justification, or withdraws funding in breach of agreed milestones, Creators may have remedies described in the Services (for example escalation or payout release rules where applicable). We may suspend Brand accounts for abuse of the approval or payment process.

As between the parties, Creators generally retain ownership of intellectual property in materials they create, except where a written agreement (including an in-product campaign order signed or accepted by both sides) provides for assignment. Unless the campaign expressly provides for a broader transfer, Brands receive a limited, non-exclusive license to use approved deliverables for the marketing purposes, channels, territory, and duration stated in the campaign brief or order. If those terms are silent, the license is limited to the purpose of the specific campaign for which the Creator was paid. Creators warrant they have the right to grant that license. Section 9 (Contribution License) applies to how we may host and display content on the platform; it does not replace campaign-specific licenses between Brand and Creator.

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@trim-hq.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You may not access or use the Services for any purpose other than that for which we make the Services available. You may use commercial features of the Services (such as brand–creator campaigns, payments, and related tools) only in accordance with these Legal Terms and as the functionality permits. You may not operate competing services, scrape or exploit user data at scale, or use the Services for schemes we do not intend to support.

As a user of the Services, you agree not to:

The Services allow you to create, submit, post, display, transmit, upload, store, or otherwise provide content and materials in connection with your account, including profile and portfolio media, messages, campaign briefs, creative deliverables, comments, reviews, and similar items (collectively, "Contributions"). Contributions may be visible to other users and, where you post publicly or share links, through third-party websites or platforms. You are responsible for ensuring your Contributions comply with these Legal Terms, campaign agreements, and applicable law.

By using the Services and submitting Contributions, you agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings), as further described in our Privacy Policy.

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

These Legal Terms shall be governed by and defined following the laws of Nigeria. TrimHQ and yourself irrevocably consent that the courts of Lagos, Nigeria shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber according to the Rules of this ICAC. The number of arbitrators shall be one (1). The seat, or legal place, or arbitration shall be Lagos, Nigeria. The language of the proceedings shall be English. The governing law of these Legal Terms shall be substantive law of Nigeria.

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

TrimHQ
Lagos, Lagos State, Nigeria
Email: support@trim-hq.com (legal terms and privacy inquiries)